How do I know if The X-Ray Shop received my order?
After you have placed your order you will see an online order confirmation. This confirms that your order has been received.
In addition, you will receive an order confirmation email from The X-Ray Shop with your order summary and confirmation number.
When will my order ship?
Most orders placed Monday-Friday by 3pm EST, are shipped in 1-2 business days. The X-Ray Shop does not ship or process orders on Saturday or Sunday or on National US Holidays. Orders received over the weekend or on National Holidays will be shipped within the next 1-2 business days.
Is your site secure?
We understand that you may have concerns about using your credit card to make online purchases. At The X-Ray Shop, we secure your information with a digital certificate from (GeoTrust), a leading provider of Internet trust services. When you enter a secure portion of the website (any page that shows your account information), you will see a closed lock or a solid key at the bottom of your browser. If you click on this, a popup window displays our website security information. This certificate is a guarantee that your account information is being transmitted in a Secure Socket Layer (SSL), the industry standard 128-bit encryption technology security protocol. All of your account and order information is encrypted using this secure server for maximum security.
What are my shipping options?
The following shipping options are available: USPS, UPS Ground Delivery, UPS Next Day Delivery, UPS 2nd Day Air Delivery, FEDEX Next Day Air Delivery. The X-Ray Shop does not offer Saturday delivery.
How do I return an item?
Please call Customer Service at (571) 367-9729. A Customer Service Representative will provide you with a Return Authorization number and further instructions. All refunds will be issued to the original form of payment.
What do I do if I receive a damaged shipment?
If you receive a damaged shipment call the carrier and report it. Depending on the value of the product(s) they may come and do an inspection. The shipping carrier will provide a reference claim number. Once you obtain this reference claim number contact The X-Ray Shop customer service and we will take care of your issue from there. Damaged shipments must be reported within 5 days of receipt.
What if I open my package and find items missing or defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact customer service for assistance. Short shipments must be reported within 5 days of receipt.
Payment & Billing Questions
What are my payment choices?
We accept Purchase Orders, Visa, MasterCard, Discover and American Express. Checks and money orders are also accepted. Overdue accounts are subject to a late payment fee of 2% per month, resulting in an annual rate of 24%.
Will I be charged sales tax?
Sales tax must be collected by The X-Ray Shop if your State, County or Municipality requires it. In some locations sales tax is also applied to Shipping and Handling charges. If you have a question about Sales Tax please contact your State Department of Revenue.
What about returned checks?
A $25.00 fee will be charged for all returned checks.
I need a copy of my invoice. How do I get one?
You can call customer service and provide your order or invoice number and we would be happy to provide you a copy of your invoice. Note: for credit card orders, we will be happy to fax you a copy of the order as invoices are not created for credit card orders.
Do you accept purchase orders?
Yes. Though not required, purchase orders are accepted.
When will my credit card be billed?
Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement.
What are your payment terms?
Payment terms are Net 15 to established accounts.
Are you involved in third party billing?
No, You can purchase the item from The X-Ray Shop and then submit our Invoice to your insurance company for reimbursement.